Information Technology senior with hands-on experience in IT support, endpoint management, network troubleshooting, and client-focused web development.
I combine hands-on technical support experience with web development, client communication, and leadership. My work centers on solving problems clearly, supporting users effectively, and building dependable technology experiences.
Education: B.S. Information Technology, Winston-Salem State University · Expected May 2027
Hometown: Charlotte, North Carolina
Recognition: 4× Dean's List • National Honor Society
Leadership: Senior Class Secretary • Alpha Phi Alpha • Rams Hope Mentor
I support users, troubleshoot hardware and software, work with endpoint and identity tools, deploy and reimage devices, document incidents, and help keep technology working in real environments.
Outside of IT support, I founded Legacy Web Solutions to design and deploy responsive websites for organizations and small businesses. That work strengthened my client communication, requirements gathering, troubleshooting, and project ownership.
My strongest experience comes from solving real technology problems for students, faculty, and staff while supporting the devices and systems behind their day-to-day work.
First-response support, ticket documentation, issue prioritization, troubleshooting, and escalation.
Active Directory, Tanium, device imaging/reimaging, VDI, secure wiping, and deployments.
Dell workstations, docking stations, printers, wired/wireless connectivity, Ethernet and workstation connections, and peripheral support.
Technology setup and support for classrooms, offices, events, and audio/visual environments.
Inventory, serial tracking, surplus/repurpose workflows, equipment verification, and collection.
Clear communication, customer service, technical documentation, and translating technical issues for users.
Provide hands-on support across hardware, software, accounts, printers, classroom technology, endpoint deployment, and connectivity while documenting and resolving user issues.
Design, deploy, and maintain responsive websites for organizations and small businesses, translating client ideas into polished digital experiences and supporting them after launch.
Leadership through Senior Class Secretary, pageant coordination, mentoring, service, and fraternity involvement strengthened my communication, scheduling, teamwork, and execution.
Instead of only showing finished websites, these projects highlight the problem, what I built, and the experience I created.
Challenge: Create a professional digital home for a student-led organization focused on real estate education and enrollment.
Built: Responsive multi-page UI, enrollment journey, community impact content, FAQ/contact experiences, branded visuals, and deployment.
Result: A clearer platform for educating prospective members and directing them toward enrollment.
Explore live project →Challenge: Turn a high-energy event brand into a digital experience that works especially well on mobile.
Built: Event discovery, ticket links, team presentation, HAVOC Cares, interactive visuals, responsive layouts, and event ordering.
Result: A central event platform that connects the brand, upcoming experiences, and ticket access.
Explore live project →Challenge: Organize a growing customization catalog without making the shopping experience feel crowded.
Built: Responsive product categories, teamwear catalog routing, authentication flows, email-confirmation UI, mobile navigation, and product presentation.
Result: A more organized business catalog that makes products and customization options easier to explore.
Explore live project →Challenge: Bring chapter history, service, events, alumni engagement, news, and communication into one accessible website.
Built: Centralized responsive organization experience with content architecture designed for multiple audiences.
Result: A single digital destination for chapter information and engagement.
Explore live project →I launched Legacy Web Solutions to turn my development skills into real client work. I handle the process from requirements and UI decisions through deployment, domain setup, troubleshooting, revisions, and post-launch communication.
Earned 2nd Place — Judges’ Vote and 1st Place — People’s Choice Award by collaborating under time constraints to develop and present a technical solution.
Hardware/software troubleshooting, service desk support, ticket triage, printers, classroom technology, user support, technical documentation.
Active Directory, Tanium, imaging/reimaging, VDI, Dell workstations, docking stations, secure wiping, inventory and asset tracking.
Wired/wireless connectivity troubleshooting, Ethernet and workstation connections, network access troubleshooting, account access and permissions, and networking fundamentals.
Python, Java, SQL, HTML, CSS, MIPS Assembly, responsive web design, database management, and front-end troubleshooting.
Requirements gathering, client communication, deployment troubleshooting, domain/DNS configuration, post-launch updates.
Communication, leadership, collaboration, customer service, adaptability, presentations, organization, and problem solving.
I work comfortably where technology, users, and business needs meet.
Hands-on troubleshooting with a focus on restoring service, documenting the issue, and making the experience clear for the user.
I break problems into manageable steps, test solutions, communicate progress, and adapt when the first answer is not the right one.
I can move from a client's idea to a responsive, deployed experience while balancing visual design, usability, and maintainability.
A visual look at the experiences that have shaped how I lead, communicate, serve, and grow professionally.
I'm interested in opportunities where I can continue growing across IT support, service desk, systems, enterprise technology, and web development.